FAQs

Presentations.AI is used by business professionals across various roles and industries:

• Consultants creating client presentations and quarterly business reviews
• Sales teams building demo decks and proposal presentations
• Founders crafting investor pitch decks and board presentations
• Customer Success Managers developing QBR presentations and executive briefings
• Course creators designing educational content and student materials
• Marketing teams producing campaign presentations and stakeholder updates
• Technology companies translating technical documentation into sales narratives

From startups to Fortune 500 companies, over 10 million users rely on Presentations.AI for business-critical presentations.

Our users create presentations for every business scenario:

• Fundraising: Seed to Series C pitch decks and investor updates
• Sales: Product demos, proposals, and enterprise sales presentations
• Client work: Consulting deliverables, agency pitches, and customer reports
• Internal communications: Board decks, all-hands presentations, and strategy reviews
• Customer success: Quarterly business reviews, onboarding materials, and renewal presentations
• Education: Course content, training materials, and student presentations
• Product launches: Go-to-market presentations and feature announcements

The platform handles everything from quick 5-slide updates to comprehensive 50-slide strategic presentations—all while maintaining brand consistency and professional quality.

You can upload PDF, Word (DOCX), or PowerPoint (PPT/PPTX) files to create AI-generated presentations. Our AI engine will extract text and images from your files and incorporate them into the generated slides.

Important Upload Guidelines:

• File size limit: 10 MB (Free Starter Plan) / 40 MB (Pro Plan)
• Page limit: Less than 100 pages (applies to Pro Plans)
• Character limit: 150,000 characters (applies to Pro Plans)
• Content restrictions: Our AI engine may block uploads containing offensive or harmful content

• Generating slides: 5 credits per slide generation
• Exporting PPT: 5 credits per slide export of ppt

• Our Free plan gives you 200 credits at signup.

• Subscribe to a paid plan to unlock 5000+ credits, or invite friends with your referral link to earn 200 credits when user activation happens (first deck creation)
• Free accounts can have up to 5000 credits at once per user. As you spend credits, you can keep earning more. There's no limit to how much you can earn overall. 

Pro Annual Subscriptions Available:

• Single-User Annual License
• Multi-User Annual Licenses (5, 10, 25, or 50 users)

Single-User Pro Annual License:

• Includes 5,000 credits per year
• Creating a slide: 5 credits
• Exporting a slide to PowerPoint (PPT): Additional 5 credits
• Exporting to PDF or images: No credits required
• With 5,000 credits, you can create and export up to 500 slides annually

Credits for Multi-User Annual Licenses:

• 1 user → 5,000 credits/year
• 5 users → 10,000 credits/year
• 10 users → 20,000 credits/year
• 25 users → 50,000 credits/year
• 50 users → 100,000 credits/year

Need More Credits? Additional credits can be purchased within the product.

Credits are provided on a yearly or quarterly basis depending on your plan. No credits are required for manual editing of slides.

How Credits Are Used:

1. Creating a slide → 5 credits per slide
2. Exporting a slide to PowerPoint (PPT) → 5 credits per slide
3. Using AI features (e.g., image generation) → Credits may apply
4. Exporting to PDF → No credits required

If you run out of credits, you can purchase additional credits directly within the product.

How to Buy More Credits:

1. Go to Settings → Plan and Billing
2. Select the option to purchase additional credits
3. Complete the payment, and the credits will be added to your account

How to Add a New Slide:

1. Click on the '+' icon to the right of any slide
2. Select the slide type you want to add
3. Insert content, images, or videos as needed

Currently, AI cannot generate new slides once a presentation has been created. However, you can:

• Modify the outline before generating the presentation – AI will create slides based on your input
• Manually add new slides using available slide templates

AI-powered slide creation and editing for existing presentations is on our product roadmap and will launch soon!

Currently, merging presentations or copying slides from one presentation to another is not supported within the platform. Copied slides may not be saved when reopening the presentation.

Alternative Solution (For Pro Users):

• Export both presentations to PowerPoint (PPT)
• Merge or copy/paste slides manually within PowerPoint

We are actively working on enabling this functionality in future updates.

To publish a presentation and share it with others:

1. Open the presentation
2. Click on "Share" in the top-right corner
3. Select "Share a link"
4. Copy the link and share it with others

• Within-Slide Animations (Object Animations) → ✅ Supported
• These are included in the exported PPT with animations
• Use the second PPT download link in the email we sent you
• The first link provides a PPT without animations; the second includes them

2. Between-Slide Transitions → ❌ Not Supported

• PowerPoint does not support these transitions in exported files
• Slide transitions are lost when exporting to PPT

How to Retain Animations:

• If you present directly from our product, all animations are retained
• You also gain access to analytics showing how many users viewed your presentation

If you purchased a single presentation:

• PowerPoint (PPT) Export: The payment covers export of a single presentation, which can be exported only once
• PDF Export: You can edit and export to PDF as many times as you like
• Word Export: Currently not supported

If you are on a Pro subscription plan:

• You can export multiple presentations to PPT
• Each PPT export consumes credits (5 credits per slide)
• PDF exports remain unlimited

You can change the font type by following these steps:

1. Open the right-side toolbar
2. Navigate to Themes
3. Click on Font
4. Select your desired font for the presentation

1. Select the textbox you want to edit
2. Use the font size options in the contextual menu or settings panel to increase or decrease the size

⚠️ Limitations:

• Text size cannot be changed for multiple textboxes at once—you'll need to adjust each individually
• There is no option to set a default font size for the entire presentation

You can add your company logo to the footer by following these steps:

1. Navigate to the right sidebar settings
2. Scroll to the Footer Settings section
3. Upload and add your logo

⚠️ Note: Not all slide layouts support footers. This is designed to maintain the overall aesthetics of the presentation. As an alternative, you can click 'Remix' (bottom right of the slide) to explore different layouts that support footers.

Currently, our multi-user licenses are available in pre-set options for 5, 10, 25, or 50 users. Unfortunately, we do not offer a 2-license option at this time.

Options Available:

• If you need fewer than 5 licenses, you may start with individual Pro plans
• For custom solutions, please reach out to support@presentations.ai

To check your credit usage: 📍 Go to Settings → Plan and Billing → View History

Please allow a few seconds for the credit history to load. Initially, you may see "No Credit History", but the details will appear shortly.

Possible Reasons for Credit Deduction:

• Slide Creation: Our system consumes 5 credits per slide
• Previous Negative Balance: If you attempted to create a presentation before subscribing and ran out of credits, your balance may have gone negative. When you purchased more credits, the system automatically adjusted the negative balance

If you believe there's an error, please reach out to support@presentations.ai.

Troubleshooting Steps:

• Verify Your Account & Workspace:
• Ensure you are on the account linked to your Pro plan
• If you have multiple workspaces, switch by going to Dashboard → Click on the dropdown (top left) to select the correct workspace

2. Check If You Are Logged in With the Correct Account: Make sure you're logged in with the same email/account used to purchase the credits

3. Review Credit Usage: Navigate to Settings → Plan and Billing → View History to check how credits have been used

If everything seems fine and the issue persists, please reach out to support@presentations.ai.

For Subscriptions: The invoice is automatically emailed to your registered email shortly after purchase. If you haven't received it, please check your spam/junk folder or reach out to support@presentations.ai.

For Single Presentation or Credit Purchases: Invoices are not automatically generated for these purchases. If you need an invoice, please email support with your payment reference details.

To update your invoice details and generate an updated invoice:

1. Write to us from your registered email address at support@presentations.ai
2. Include the complete details that need to be updated

⚠️ Please note that any changes to the invoice may take 2-3 business days to process.

We're sorry you're experiencing issues with your payment. Typically, payment failures happen due to the following reasons:

• Transaction declined by the bank: Your bank may have blocked the transaction
• Incorrect payment details: Ensure that the card details entered are accurate
• Card does not support international transactions: Some cards may have restrictions on international payments

If you believe everything is correct and the issue persists, please reach out to support@presentations.ai for assistance.

If you've subscribed to the Pro plan but still see the "Upgrade to Pro" notification, here are a few things to check:

1. Verify Your Purchase Type: Check if your payment was for a Pro subscription or a single presentation purchase. Single presentation purchases do not unlock Pro features
2. Check Your Logged-in Email: Ensure you are logged in with the same email used to subscribe to the Pro plan
3. Check Workspaces: If you have multiple workspaces, your Pro plan might be active in a different one
4. Go to the Dashboard
5. Click on the dropdown in the top left to switch workspaces

4. SEPA Payment Delay: If your payment was made via SEPA, processing can take longer. Please reach out to support@presentations.ai for account activation

We're sorry for the inconvenience. To help us investigate and resolve the issue, please reach out to support@presentations.ai and share the prompt or document (PDF) you uploaded to generate the presentation.

We sincerely apologize for any disappointment caused. To help us understand and resolve this issue, please reach out to support@presentations.ai with the following details:

1. The original prompt/document/presentation file you uploaded
2. The published link of the final presentation (click "Share" → "Share a link" → Copy the link)
3. (Optional) Specific slides where you noticed discrepancies with the content

If you notice missing or absent pages in your exported PDF, please reach out to support@presentations.ai with the following details:

• Attach the exported presentation to your email
• Share the published link of your presentation

Currently, you cannot change your email address directly within the product. However, we can transfer your subscription to your new email.

How to Transfer Your Subscription:

1. Sign up for a new account using your new email address
2. Once you've signed up, reach out to support@presentations.ai and request the transfer

Your subscription and purchased presentations will be moved to your new account within 2-3 business days.

When you sign up using a social login (Google, LinkedIn, or MS Teams), all subsequent logins must be through the same authentication method.

Currently, you cannot switch from a social login to a username/password method. If you want to use a different login method, the only option is to create a new account with your preferred authentication method.

If you wish to delete your account and permanently erase all associated personal data, you can do so at any time.

Steps to Delete Your Account:

1. Log in to presentations.ai
2. Navigate to Settings from the left panel
3. Select Your Account
4. Scroll down and click 'Yes, delete my account'

⚠️ Important Notes:

• This action is irreversible – once deleted, your account and all records will be permanently removed from our system
• If you are on a Pro plan, deleting your account does not cancel your subscription. Your subscription will remain active until the expiry date