Advice and Answers from the Presentations AI Team

Yes, we take data privacy seriously.

1. Your presentation is not shared with other users/customers
2. We do not use your presentation to train our AI models

Currently, you cannot change your email address directly within the product. However, we can transfer your subscription to your new email.

How to Transfer Your Subscription:

1. Sign up for a new account using your new email address
2. Once you've signed up, reach out to support@presentations.ai and request the transfer

Your subscription and purchased presentations will be moved to your new account within 2-3 business days.

When you sign up using a social login (Google, LinkedIn, or MS Teams), all subsequent logins must be through the same authentication method.

Currently, you cannot switch from a social login to a username/password method. If you want to use a different login method, the only option is to create a new account with your preferred authentication method.

If you wish to delete your account and permanently erase all associated personal data, you can do so at any time.

Steps to Delete Your Account:

1. Log in to presentations.ai
2. Navigate to Settings from the left panel
3. Select Your Account
4. Scroll down and click 'Yes, delete my account'

Important Notes:

• This action is irreversible – once deleted, your account and all records will be permanently removed from our system
• If you are on a Pro plan, deleting your account does not cancel your subscription. Your subscription will remain active until the expiry date

We're sorry for the inconvenience. When an account is deleted, all associated data, including your Pro subscription, is permanently removed from our system.

To help resolve this, please reach out to support@presentations.ai with the following details:

• The email address used for the original purchase
• Any purchase confirmation details (e.g., invoice or receipt)

Our team will review your request and assist you in restoring access.

Collaboration features are exclusively available for customers with multi-user licenses on Pro plans.

How to Upgrade to a Multi-User License:

1. Navigate to 'Settings' from the left panel
2. Select 'Plans and Billing'
3. Choose the number of licenses
4. Complete the payment flow

Already on a Multi-User Plan but Unable to Add Users?

• Ensure you are the Admin: Only admins can manage users. If you are not the admin, reach out to the account admin
• Check for available seats: Ensure your plan has open slots for additional users
• Still facing issues? Reach out to support@presentations.ai

Currently, our multi-user licenses are available in pre-set options for 5, 10, 25, or 50 users. Unfortunately, we do not offer a 2-license option at this time.

Options Available:

• If you need fewer than 5 licenses, you may start with individual Pro plans
• For custom solutions, please reach out to support@presentations.ai

How to Add a New Slide:

1. Click on the '+' icon to the right of any slide
2. Select the slide type you want to add
3. Insert content, images, or videos as needed

Currently, AI cannot generate new slides once a presentation has been created. However, you can:

• Modify the outline before generating the presentation – AI will create slides based on your input
• Manually add new slides using available slide templates

AI-powered slide creation and editing for existing presentations is on our product roadmap and will launch soon!

Currently, merging presentations or copying slides from one presentation to another is not supported within the platform. Copied slides may not be saved when reopening the presentation.

Alternative Solution (For Pro Users):

• Export both presentations to PowerPoint (PPT)
• Merge or copy/paste slides manually within PowerPoint

We are actively working on enabling this functionality in future updates.

• Click on the image in the slide
• From the contextual menu, select 'Replace' or 'Upload'
• If you select 'Replace':
• Search for images using a prompt/keyword
• Use previously uploaded images
• Upload a new image

4. If you select 'Upload': Add a new image from your device

How to Resize an Image:

• Double-click on the image
• Use the slider in the contextual menu to adjust the size
• Alternatively, click 'Resize' and select:
• Fit to Canvas: Adjusts the image to fit within the slide
• Fill to Canvas: Expands the image to cover the entire slide

How to Adjust Text Size:

• Click on the text box
• Use the contextual menu to increase or decrease the text size

您可以导航至：设置 → 套餐和账单 → 查看历史记录，查看积分使用情况

积分使用明细：

• 每张幻灯片制作消耗 5 个积分
• 将每张幻灯片导出到 PowerPoint (PPT) 会额外消耗 5 个积分（如果您使用的是专业版套餐）
• 导出为 PDF 不会消耗任何积分

我可以免费创建演示文稿吗？

• 如果您使用的是免费套餐，则可以创建演示文稿，直到积分用完为止。积分用完后，你需要订阅专业版
• 如果您使用的是专业版套餐并用完了积分，则可以在产品内购买更多积分

要查看您的积分使用情况：前往 “设置” → “套餐和账单” → “查看历史记录”

请等待几秒钟以加载信用记录。最初，您可能会看到 “无信用记录”，但详细信息很快就会出现。

抵免额的可能原因：

• 幻灯片创作：我们的系统每张幻灯片消耗 5 个积分
• 之前的负余额：如果您在订阅之前尝试创建演示文稿但积分已用完，则您的余额可能变为负数。当您购买更多积分时，系统会自动调整负余额

如果你认为有错误，请联系 support@presentations.ai。

Troubleshooting Steps:

• Verify Your Account & Workspace:
• Ensure you are on the account linked to your Pro plan
• If you have multiple workspaces, switch by going to Dashboard → Click on the dropdown (top left) to select the correct workspace

2. Check If You Are Logged in With the Correct Account: Make sure you're logged in with the same email/account used to purchase the credits

3. Review Credit Usage: Navigate to Settings → Plan and Billing → View History to check how credits have been used

If everything seems fine and the issue persists, please reach out to support@presentations.ai.

For Subscriptions: The invoice is automatically emailed to your registered email shortly after purchase. If you haven't received it, please check your spam/junk folder or reach out to support@presentations.ai.

For Single Presentation or Credit Purchases: Invoices are not automatically generated for these purchases. If you need an invoice, please email support with your payment reference details.

To update your invoice details and generate an updated invoice:

1. Write to us from your registered email address at support@presentations.ai
2. Include the complete details that need to be updated

Please note that any changes to the invoice may take 2-3 business days to process.

To Change Background Color for One Slide:

1. Click on the 'Color' option at the bottom left of the slide
2. Explore the available color options
3. Select the one that best meets your requirements

Note: Currently, you cannot change the background color of all slides at once. Each slide's background needs to be adjusted individually.

We are working on adding bulk customization options in future updates.

You can change the font type by following these steps:

1. Open the right-side toolbar
2. Navigate to Themes
3. Click on Font
4. Select your desired font for the presentation

1. Select the textbox you want to edit
2. Use the font size options in the contextual menu or settings panel to increase or decrease the size

⚠️ Limitations:

• Text size cannot be changed for multiple textboxes at once—you'll need to adjust each individually
• There is no option to set a default font size for the entire presentation

You can add your company logo to the footer by following these steps:

1. Navigate to the right sidebar settings
2. Scroll to the Footer Settings section
3. Upload and add your logo

⚠️ Note: Not all slide layouts support footers. This is designed to maintain the overall aesthetics of the presentation. As an alternative, you can click 'Remix' (bottom right of the slide) to explore different layouts that support footers.

We are working on a feature to upload company/custom templates, which is on our product roadmap and expected to launch in the next quarter.

Current Customization Options (Available on Pro Plans):

• Brand Colors: Automatically incorporated when you update your company's website domain (Settings → Org Information)
• Logos, Icons & Banners: Add your company's logos, icons, and banners to every presentation (Settings → Brand)
• Themes & Colors: Open a presentation, navigate to 'Themes' on the right panel, and select a theme. You can also enter a HEX code to apply a custom theme color
• Fonts: Add new fonts and create font pairings for your presentations

Need a Fully Custom Template? You can hire a team from within the product to design a custom template for you. Cost: $999 per template

Currently, exporting to PowerPoint (PPT) requires a Pro license. However, we offer four free ways to share your presentations:

Free Sharing Options:

• Export to PDF (Limited & Watermarked)
• Available only in Google Chrome
• Go to Share Menu → Click on "Free PDF Export"
• Exports a low-resolution, watermarked PDF for free

2. Share a Link: Generate a live presentation link that anyone can view (optionally password protected)

3. Post on Social Media: Share your presentation as a link with custom messaging

4. Embed on a Website/Blog: Add your live presentation as a widget with custom size options

Pro Export & Sharing Options:

• Export single or multiple PPTs
• Export high-quality PDFs (editable, high-fidelity, and watermark-free)

To publish a presentation and share it with others:

1. Open the presentation
2. Click on "Share" in the top-right corner
3. Select "Share a link"
4. Copy the link and share it with others

• 幻灯片内动画（物体动画）→ ✅ 支持
• 这些都包含在带有动画的导出PPT中
• 使用我们发送给您的电子邮件中的第二个 PPT 下载链接
• 第一个链接提供不带动画的 PPT；第二个链接包含动画的 PPT

2。幻灯片间过渡 → ❌ 不支持

• PowerPoint 不支持导出文件中的这些过渡
• 导出到 PPT 时，幻灯片过渡效果会丢失

如何保留动画：

• 如果您直接使用我们的产品进行演示，则会保留所有动画
• 您还可以访问分析结果，显示有多少用户查看了您的演示文稿

If you purchased a single presentation:

• PowerPoint (PPT) Export: The payment covers export of a single presentation, which can be exported only once
• PDF Export: You can edit and export to PDF as many times as you like
• Word Export: Currently not supported

If you are on a Pro subscription plan:

• You can export multiple presentations to PPT
• Each PPT export consumes credits (5 credits per slide)
• PDF exports remain unlimited

Currently, Presentations.AI does not support exporting presentations as videos. This feature is not available at the moment, but we are always working on expanding our export options.

Presentations.AI 成立于 2018 年，通过人工智能驱动的演示文稿创建为全球一千万用户提供服务。该平台将专有的 Brand Sync 技术与高级语言模型相结合，以对消费者友好的速度提供企业级演示。

Presentations.AI 由不同角色和行业的业务专业人员使用：

• 顾问撰写客户演示文稿和季度业务回顾
• 销售团队正在制作演示套牌和提案演示文稿
• 创始人精心制作投资者推介和董事会演示文稿
• 客户成功经理编写 QBR 演示文稿和执行简报
• 课程创建者设计教育内容和学生材料
• 营销团队制作活动演示文稿和利益相关者最新消息
• 科技公司将技术文档翻译成销售叙述

从初创公司到财富 500 强公司，超过 1000 万用户依赖 Presentations.AI 进行关键业务演示。

Our users create presentations for every business scenario:

• Fundraising: Seed to Series C pitch decks and investor updates
• Sales: Product demos, proposals, and enterprise sales presentations
• Client work: Consulting deliverables, agency pitches, and customer reports
• Internal communications: Board decks, all-hands presentations, and strategy reviews
• Customer success: Quarterly business reviews, onboarding materials, and renewal presentations
• Education: Course content, training materials, and student presentations
• Product launches: Go-to-market presentations and feature announcements

The platform handles everything from quick 5-slide updates to comprehensive 50-slide strategic presentations—all while maintaining brand consistency and professional quality.

You can upload PDF, Word (DOCX), or PowerPoint (PPT/PPTX) files to create AI-generated presentations. Our AI engine will extract text and images from your files and incorporate them into the generated slides.

Important Upload Guidelines:

• File size limit: 10 MB (Free Starter Plan) / 40 MB (Pro Plan)
• Page limit: Less than 100 pages (applies to Pro Plans)
• Character limit: 150,000 characters (applies to Pro Plans)
• Content restrictions: Our AI engine may block uploads containing offensive or harmful content

Yes! We offer free credits when you sign up, so you can explore the product before making any payment. This allows you to test our AI-powered presentation creation and see if it meets your needs.

• Generating slides: 5 credits per slide generation
• Exporting PPT: 5 credits per slide export of ppt

• Our Free plan gives you 200 credits at signup.

• Subscribe to a paid plan to unlock 5000+ credits, or invite friends with your referral link to earn 200 credits when user activation happens (first deck creation)
• Free accounts can have up to 5000 credits at once per user. As you spend credits, you can keep earning more. There's no limit to how much you can earn overall.

Pro Annual Subscriptions Available:

• Single-User Annual License
• Multi-User Annual Licenses (5, 10, 25, or 50 users)

Single-User Pro Annual License:

• Includes 5,000 credits per year
• Creating a slide: 5 credits
• Exporting a slide to PowerPoint (PPT): Additional 5 credits
• Exporting to PDF or images: No credits required
• With 5,000 credits, you can create and export up to 500 slides annually

Credits for Multi-User Annual Licenses:

• 1 user → 5,000 credits/year
• 5 users → 10,000 credits/year
• 10 users → 20,000 credits/year
• 25 users → 50,000 credits/year
• 50 users → 100,000 credits/year

Need More Credits? Additional credits can be purchased within the product.

Credits are provided on a yearly or quarterly basis depending on your plan. No credits are required for manual editing of slides.

How Credits Are Used:

1. Creating a slide → 5 credits per slide
2. Exporting a slide to PowerPoint (PPT) → 5 credits per slide
3. Using AI features (e.g., image generation) → Credits may apply
4. Exporting to PDF → No credits required

Apologies for the inconvenience caused. To assist you better, please write to support@presentations.ai and share:

• The prompt or document you used to generate the presentation
• Any error message you encountered

对于给您带来的不便，我们深表歉意。为了帮助我们调查和解决问题，请联系 support@presentations.ai 并分享您在生成演示文稿时上传的提示或文档 (PDF)。

We sincerely apologize for any disappointment caused. To help us understand and resolve this issue, please reach out to support@presentations.ai with the following details:

1. The original prompt/document/presentation file you uploaded
2. The published link of the final presentation (click "Share" → "Share a link" → Copy the link)
3. (Optional) Specific slides where you noticed discrepancies with the content

If you notice missing or absent pages in your exported PDF, please reach out to support@presentations.ai with the following details:

• Attach the exported presentation to your email
• Share the published link of your presentation

We're sorry for the inconvenience. To help us investigate and resolve the issue, please share the exported PowerPoint file(s) with our support team at support@presentations.ai.

Please highlight one or two instances where you noticed alignment, formatting discrepancies, or missing elements.